Refund policy

Return & Refund Policy Effective Date: July 12, 2026 Welcome to WakiraMart.com. We value your trust and strive to ensure you are satisfied with every purchase. If you are not completely happy with your order, please review our Return & Refund Policy below. 

1. 

Return Eligibility We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return. To be eligible for a return: The item must be unused, unworn, and in its original condition. The item must be returned in its original packaging with all accessories, tags, manuals, and invoices (if applicable). You must provide proof of purchase or your order number. 

2. 

Non-Returnable Items The following items cannot be returned unless they arrive damaged or defective: Personal care and hygiene products Food and consumable items Gift cards Digital products or downloadable content Customized or personalized products Items marked as "Final Sale" or "Non-Returnable" 3. Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If you receive: A damaged item A defective product The wrong item Please contact us within 48 hours of receiving your order. 

Include clear photos of the product and packaging so we can review your claim and resolve the issue promptly. 4. How to Request a Return To start a return, please email us at: Email: wakiramart@gmail.com Please include: Your Order Number Your Full Name Reason for Return Photos (if the item is damaged or incorrect) Our support team will respond with return instructions. 

Please do not send products back without receiving return authorization. 

5. Refund Process Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved: Your refund will be processed to your original payment method. Refunds are generally completed within 5-10 business days, depending on your bank or payment provider. 

Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product. 

6. Exchange Policy If you wish to exchange a product, please contact us within the 7-day return period. Exchanges are subject to product availability. 

7. Return Shipping If the return is due to a damaged, defective, or incorrect product sent by us, we will cover the return shipping cost. If the return is due to a change of mind or another customer-related reason, the customer is responsible for return shipping charges. 

8. 

Order Cancellation Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery. 9. Contact Us If you have any questions regarding this Return & Refund Policy, please contact us: WakiraMart Email: wakiramart@gmail.com We are committed to providing excellent customer service and ensuring a smooth shopping experience for all our customers.